Which of the following is NOT a method of compliance monitoring?

Customer satisfaction surveys are generally not considered a method of compliance monitoring because they primarily focus on gathering feedback from customers regarding their experiences and satisfaction levels with services provided by the bank. Compliance monitoring, on the other hand, is centered on ensuring that the bank adheres to regulatory requirements, policies, and procedures.

Methods of compliance monitoring typically involve more direct assessments related to internal processes and regulatory adherence. Standard reviews of records, on-site inspections, and mystery shopping in tax offices all involve active evaluations of compliance with laws and regulations within the bank's operations. These methods help identify potential compliance issues and ensure proper practices are followed. Therefore, while customer satisfaction surveys provide valuable insights into customer perceptions, they do not directly measure compliance with regulatory standards or internal controls.